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solutions for
Insurance Companies & Assistance Providers
discover what mindhamok can do for you
The context
Your policyholders need mental health support. We deliver it, across every sector.
mindhamok works with insurers and assistance providers across travel, student, expatriate and corporate sectors. Our counsellor network, 24/7 helpline and digital platform are available as a fully managed solution that you can, integrate directly or offer as a named benefit within your policy.
We support direct billing and can issue Guarantees of Payment (GOPs), making the claims process straightforward for both you and your policyholders.
Mental health is now a core expectation in assistance and travel policies, not an add-on. The challenge for most insurers is delivery. Building and maintaining a global network of vetted mental health professionals takes time, resource and clinical expertise most providers don’t have in-house.
mindhamok has done it already. Plug in and start delivering.
The mindhamok Counsellor Network
Licensed, vetted counsellors across multiple countries, available for virtual and in-person sessions. The network is clinically managed, quality-assured and ready to support your policyholders wherever they are.
24/7 Helpline Access
A 24/7 helpline staffed by qualified, English-speaking counsellors during core hours, with trained call handlers and clear escalation protocols at all other times. Policyholders always have somewhere to go, whatever time zone they're in.
Virtual and In-Person Therapy
Policyholders can access short-term counselling either virtually or face-to-face through the mindhamok network. Sessions are conducted by licensed professionals, with clinical notes and appropriate follow-up built in.
Clinical Governance and Reporting
We provide the clinical oversight, quality assurance and reporting your compliance team needs. Session data, utilisation rates and outcome tracking, presented in a format that makes your reporting straightforward.
Fast, Simple Integration
mindhamok is designed to work alongside existing assistance infrastructure. We integrate simply, communicate clearly and don't create extra admin for your operations team. Clients who've added us tell us we're one of the easiest providers they work with.
Key benefits
A Ready-Built Network, No Infrastructure Required
Sourcing, vetting and managing a global counsellor network is a significant undertaking. mindhamok has already done it. You get access to a functioning, clinically managed network without the time, cost or risk of building one yourself.
Meaningful Mental Health Coverage That Policyholders Actually Use
A policy that genuinely delivers mental health support, with a 24/7 helpline, fast therapy access and digital resources, is one policyholders notice and value. That translates into retention, referrals and a stronger product in a competitive market.
Faster Response, Fewer Prolonged Claims
Early, accessible mental health support typically reduces the duration and severity of episodes. Policyholders who get help quickly are less likely to need prolonged intervention, and that's better for them and for your claims profile.
A Partner That Understands the Sector
We've been working with the international student and education sector for years. We understand the nuances, how students travel, where they go, what they face. For insurers covering student policies, that depth of knowledge matters and it shows in outcomes.
Built for Education. Ready for Everyone.
Our roots are in international education, but our network and platform serve insurers covering leisure travellers, business travellers, expatriates and corporate populations. Whatever your policyholder base, mindhamok can support them. As your appetite grows, we grow with you.
Simple to Integrate. Easy to Maintain.
We handle the clinical management. You handle the relationship with your policyholder. The handoff is clean, the communication is clear and your operations team isn't left managing complexity they didn't sign up for.
How it works
A Policyholder Needs Mental Health Support
A policyholder is struggling abroad, anxiety, crisis, or something they can't manage alone. They contact mindhamok through the helpline or platform. Within minutes they're connected to a trained professional. No searching, no delays, no wrong turns.
Fast Access, No Barriers
The policyholder has a single access point. No navigating local systems in an unfamiliar language. No uncertainty about whether the provider is legitimate. Fast, clear, trusted.
Matched and Connected
mindhamok matches the policyholder with the right counsellor, based on language, location, clinical need and session preference. Virtual or in-person, as quickly as the situation requires.
Ongoing Care With Clear Reporting
Support continues as needed, with clinical notes, follow-up and escalation pathways in place. You receive the reporting you need for compliance and case management, without needing to chase it from multiple sources.
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Scenarios
Problem
A policyholder experiences a mental health crisis abroad
A policyholder is overseas and experiencing a mental health crisis. They need qualified support, fast, but local services are unfamiliar, the language barrier is real and your operations team isn’t equipped to provide clinical guidance.
Solution
Immediate clinical connection
You refer the policy holder to mindhamok and we take it from there, there in -person or virtual counselling session is booked in.
Problem
Your policy includes mental health but delivery is patchy
You’ve included mental health in the policy wording, but delivery is inconsistent. Local referrals vary in quality, response times are slow and policyholders aren’t using the benefit because they don’t trust it.
Solution
A network that works.
mindhamok’s managed network replaces the patchwork. Consistent clinical quality, fast response. Your policy does what it says it does.
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What they say about us...
We’d been trying to solve our mental health delivery problem for two years. Different providers in different countries, inconsistent quality, constant admin. mindhamok solved it in one conversation. The network was already there. The clinical governance was already there. We just had to plug in.
Head of Assistance Operations
Global Insurer
Our student travel policies now include mindhamok as the named mental health provider. Policyholders see it when they buy, they see it in their documents and they use it when they need it. Retention has improved and so has claims satisfaction scoring.
Chief Product Officer
Specialist Travel Insurer
The speed of integration was what surprised us most. We expected months of back and forth. It was weeks. mindhamok’s team were straightforward to work with, responsive and clearly knew the sector. That matters when you’re trying to move quickly.
Head of Partnerships
Assistance Provider
We cover students across 60 countries. Having a single, trusted mental health partner with real global reach, not just a list of local numbers, has been a genuine differentiator for us in a competitive market.
